Support

As part of our modular customer care model, you will receive tailored support for your products and solutions according to your support level.

Basic support includes phone, e-mail and remote support as well as constant product improvements and enhancements which are provided through service packs, software updates or software upgrades (current product versions). With our basic support package, you also gain access to our comprehensive online information and documentation platform with detailed descriptions and guides for our products, solutions and current extensions.

Extended software support, the second performance level of our customer care model, extends the basic support level. It offers a more integrated and faster approach with reduced response time for error analysis and interference elimination via remote support, thus maximizing the availability of your system.

In order to support you in updating and optimizing your customized solutions, we offer you our on site consulting as part of the third level support. If you need help to analyze and manage problems or want elaborate personal consulting to find potential for improvement, a personally assigned PSINOVA consultant will support you on site.

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For customer-specific extensions or success-critical business applications, extended application support or a service level, adapted to customer requirements, can optionally be agreed upon or offered.

Individual support for maximum flexibility!

You can combine different performance levels, depending on the level of support you need. This selective service level agreement helps you save costs while ensuring optimal availability of PSINOVA products and solutions.