Data Protection

1. Our Data Protection Policy

The protection of your privacy is very important to us. Therefore, we urge you to read the following summary about the functionality of our website ( very carefully. The data protection statement made here complies with the guidelines of the GDPR (General Data Protection Regulation) and the BDSG (German Federal Data Protection Act) and Article 13 of the Swiss Federal Constitution. It shall inform about the type, the purpose and the use of personal data by the website operator (PSINOVA AG). Although our site is equipped with various security measures, no complete protection of your data can be guaranteed because security gaps on the Internet cannot be ruled out. If you have any concerns regarding the collection of your data, please contact us via the contact form or give us a call.

2. Controller

Controller of this Website is:

Konstanzerstrasse 60,
CH-8274 Tägerwilen,

Further information about our company and the persons authorised to represent can be found in our Legal Notice.

3. Which Data is being processed?

3.1 Legal basis of data processing

In order to be able to offer you our website and the associated services, we process personal data on the basis of the following legal foundations:

  • Consent (Article 6 (1) (a) GDPR)
  • for the fulfilment of a contract (Article 6 (1) (b) DSGVO)
  • on the basis of a balance of legitimate interests (Article 6 (1) (f) GDPR)
  • in order to fulfil a legal obligation (Art. 6 (1) (c) GDPR)

We will refer to the respective terminology in connection with the corresponding processing, in order for you to be able to classify the legal basis on which we process your personal data.

If personal data is processed by us on the legal basis of your consent, you have the right to revoke your consent at any time with future effect.

If we process personal data on the basis of a balance of legitimate interests, you, as the person concerned, have the right to object to the processing of your personal data, considering the requirements of Art. 21 DSGVO.

3.2 Access data

When you visit our website, personal data is processed in order to be able to display the contents of the website on your device.

In order for the website to be displayed in your browser, the IP address of the device you are using must be processed. In addition, there are further information that are being collected about the browser of your device.

In terms of data protection, we are also obliged to guarantee the confidentiality and integrity of personal data processed using our IT systems.

For this purpose, the following data are logged on the basis of a balance of legitimate interests:

  • IP address of the computer or device viewing the website (for a maximum of 7 days)
  • Operating system of the device viewing the website
  • Browser version of the device viewing the website
  • Name of the retrieved file
  • Date and time of retrieval
  • amount of data transferred
  • Referring URL

The IP address will be deleted after 7 days at the latest from all systems used in connection with the operation of this website. From the remaining data we can no longer create a personal allocation.

The data is also used to detect and correct errors on the Website.

3.3 Log-Files

A log file is created as part of an automatic log of the processing computer system. This means that the information of your used terminal is recorded as log-files on a server. We also do a log file analysis. We as a side provider / Our site provider records the following data are logged on the basis of a balance of legitimate interests:

  • Access to the page: date, time, frequency
  • How you got to the page (previous page, hyperlink etc.)
  • Amount of data sent
  • Which browser and which version of it you use
  • Your IP address
  • For further information, please visit our hoster's website (

Again, the data collected only serve to improve our offer. Your IP address, transmitted when visiting our website, will be logged by us/our site operator to detect and defend attacks for a maximum of 7 days. We may / The operator may only store, issue or retrieve server log files for a longer period of time, if permitted by law (eg suspected illegal activity).

3.4 Cookies

This website uses cookies. These are small text files that will be placed in your browsing history and through which settings or any other changes that you have made during a previous visit are being reconstructed. Cookies allow us to personalise our service and make it more user-friendly. You have the option to block the setting of cookies and delete already set cookies. In such a case, we must inform you that certain features on the site no longer or only partially work.

3.5 Integration of services and contents of third parties

It may happen that content from third parties, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites are included in this online offer. This always presupposes that the providers of this content perceive the IP address of the users. Without the IP address, they could not send the content to the browser of each user. The IP address is therefore required for the presentation of this content. We endeavour to use only content whose respective providers use the IP address solely for the delivery of the content. However, we have no control over the usage of the IP address from the provider, e.g. save for statistical purposes. As far as we know, we will inform users about it. This data is logged on the basis of a balance of legitimate interests.

3.6 Contact form and other form of Contact

We collect and process personally identifiable information you provide to us, for example, when completing online forms or when contacting us through any means of communication such as e-mail, telephone or mail. The purpose for which you give us your personal information is in general to contact you. In addition, we offer a contact form on our website where you can request information about our products or services or contact us in general. The data required to answer a request is mandatory. Further Data that you provide to us is voluntary.

If you contact us by e-mail, telephone, fax or by using the contact form provided on our website, we will process the personal data you provide to us: your name, company name, profession, your address data, e-mail address, Telephone and fax numbers, the content and nature of your request and any other information provided by you to respond to your request. We do this on the basis of your previously given consent (Article 1, paragraph 1, lit. a), GDPR) or to execute a contract you have concluded with us (article 6, paragraph 1, letter b), GDPR) or in the legitimate interest to communicate with you and to respond to your request. Since you have contacted us, overwhelming interests or fundamental rights and fundamental freedoms do not stand in the way (Article 6, paragraph 1, lit. f), DSGVO). Unless you have expressly consented, we will not use your personal information to contact you for marketing purposes. Your contact details will continue to be stored when your request has been answered in order to respond to further requests. Information provided in online forms is always collected over a secure connection to protect your personal information against modification and unauthorised access. Please keep in mind that unencrypted e-mail traffic is not secure.

Inquiries received via the contact form on our website via e-mail, telephone or fax will be electronically processed by us. In this context, other persons or departments and possibly third parties may also be informed of the form contents, their e-mail address, their telephone number or fax number which you have sent.

3.7 Web analysis service

We abstain from using web analysis services such as Google Analytics.

4. Data transferral to third parties

In order to provide our website, we use external service providers ("processors") such as hosting service providers, who thus gain access to your personal information. We select all processors carefully and check them regularly. These processors may only process personal information for the purposes and data specified by us in accordance with this Privacy Policy and applicable data protection laws.

We store your data in a cloud. This means that it is possible for your personal information to be processed by cloud service providers such as Microsoft and stored in different European Union countries. We urge these service providers to implement privacy practices similar to those we set up based on contractual agreements.

Unless we are legally obliged to do so, we will not forward your personal data to the authorities. Our employees, agents and distributors are committed to ensuring the confidentiality and privacy of your personal information.

 Your data will not be passed on to third parties for their advertising purposes.

5. Data processing outside the European Union

Due to our residency outside the European Union and the European Economic Area, the data processing mentioned above occurs in a third country namely Switzerland. However, all possible measures are taken to ensure data protection. A transfer of personal data to other third countries takes place only if the third country has been confirmed by the EU Commission an adequate level of data protection or through other appropriate privacy protections (such as mandatory corporate privacy policies or EU standard privacy clauses), or you have given your consent to PSINOVA AG. Details will be provided separately to you by the PSINOVA AG, if required by law.

6. Data Protection Officer

PSINOVA AG is not obliged to commission a data protection officer, therefore no data protection officer has been appointed.

7. Your rights

Of course, you have rights in relation to the collection of your data. Under current law, we are obligated to educate you about them. The use and implementation of these rights is free of charge.

7.1 Withdrawal of consent

You have the right to withdraw your consent to the collection of data at any time. This right applies with effect for the future; the data collected up to the legal force of the withdrawal remain unaffected. Follow this link if you want to exercise your right of withdrawal: Visit and contact us about your concerns.

7.2 Data portability

You have the right to request a transfer of your data from us to another data controller.

7.3 Right to rectification, erasure or restriction of processing

You have the right to have your data rectified, deleted or the process restricted. The latter applies if the legal situation does not permit erasure. For the use of this right and the aforementioned please contact them directly to us using the contact form or call us.

In principle, we delete personal data when there is no requirement for further storage. A requirement may exist, in particular, if the data is still needed in order to be able to fulfil contractual obligations, to examine warranty claims and, if applicable, guarantee claims and to grant or defend them. In the case of a legal obligation to store personal data, the attainment of erasure of personal data will be executed after the expiry of the respective retention requirements.

7.4 Right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you has been infringed.

8. Changes to the data protection policy

We, the persons responsible, reserve the right to change our data protection policy at any time with regard to the applicable data protection regulations.

Current status as of (08/2018).